Reception Telephone Techniques |
Learn to deal with clients on the phone and face to face. Anticipate problems and clarify a range of solutions, without body language for clues, listening skills are paramount. How to rise above rudeness and deal with difficult clients over the phone. Stress management. Provide a positive image of the company and yourself. |
RM 330 |
Customer Service Workshop for the Hospitality Industry |
Quality customer service is the result of close analysis and interpretation of the customers needs. This course suited to the hospitality industry aims to develop participants understanding of customer needs and behaviour. It explores a range of strategies to enhance effective communication with all customers. Skills learnt will provide participants with greater knowledge and awareness to confidently address all customer service issues in the workplace, to build customer loyalty and provide exceptional service. |
RM 230 |
Delivering Excellent Customer Service & Dealing Effectively with Customer Complaints |
Learn how to make a difference to how a client perceives, chooses and stay's with your company. How to exceed customer expectations by using the four steps to quality customer service which will enable you to communicate clearly and assertively with a wide range of clients. Understand the conflict process model and the different levels of conflict that can arise. Learn about the six step negotiation process with best strategies and tactics for negotiation. Techniques for telephone and face to face negotiating. |
RM 660 |
