KPT/JPS (N/840/4/0057) (MQA/PA 14205) (05/26)

Diploma in Ground Handling

Course ID
DGH
Level
Diploma
Duration
2 Years 6 Month
Credit Hour
90 Credits
Faculty
Management

(N/840/4/0057)(05/26)(MQA/PA 14205)

In this program, student trained to handle both people & cargo, and to work in various job roles in the areas of airport handling, cargo and transportation, passenger handling, and customer service. They will have knowledge of the principles and operational procedures utilised by the aviation industry.

Student will have a chance to work oversea since this industry are over the world.

Diploma in Ground Handling programme is where you can learn about how to handle both people and cargo, and to work in various job roles in the areas of airport handling, cargo and transportation, passengers handling, and customer service and operational procedures utilised by the aviation industry.

Innovative International College programmes are available across several intake dates throughout the year. We encourage students to apply a month before intake starts to ensure a smooth registration, on-boarding and orientation process before classes begins.

Entry requirements

  • Pass Sijil Pelajaran Malaysia (SPM) or equivalent with at least Three (3) credits and pass in Math, Science & English

Course structure and modules

The programme meets the needs of the industry by incorporating disciplines like logistics management, airline management, human resources, and soft skills into the curriculum.


1st Year

  • Introduction To Ground Handling
  • Aviation English
  • Introduction To Information Technology
  • Principle of Management
  • Pengajian Malaysia 2
  • Aviation Logistic
  • Ground Handling Management
  • Business Communication
  • Aviation Contemporary Issues
  • Aviation Safety & Security
  • Airport Management
  • Ticketing & Reservations (CRS)
  • Public Relation
  • Professional Ethics In Malaysia


2nd Year

  • Human Factors in Ground Handling
  • Business Etiquette
  • Baggage Handling Service And System
  • Loading Procedure
  • Resources And GSE Management
  • Emergency Response Planning
  • Unit Load Device (ULD) Handling
  • Introduction to Air Transport
  • Customer Service
  • Ramp Operation And Safety
  • Air Law & Regulations
  • Aircraft Weight and Balance


3rd Year

  • Industrial Training

Career opportunities

career in the ground handling industry includes opportunities in many different areas such as:

 


Passenger Handling


Customer Service Executive


Cargo Handling


Baggage Handling


Fares and Ticketing